Refund policy

Return and Refund Policy

Faulty products

If your product is faulty or doesn’t work as intended, we’ll send you a replacement free of charge. Please contact us at support@marismae.com with your order number and a short description of the problem.

Returns

Return period

You can register your order for a return within 14 days of receiving it. Once you’ve registered your return, you have a further 14 days to send the product back.

Return conditions

Products must be returned unused, undamaged and, where possible, in their original packaging. Products that have been used or are no longer in their original condition may be refused.

Return costs

Return shipping costs are at your own expense and will not be reimbursed. The exception is an error on our part, such as an incorrect or faulty product being delivered.

Shipping status of our products

Our products are shipped with import duties and customs clearance fees already paid. You won’t be charged any additional customs or import fees on delivery.

We also don’t charge any import or clearance fees on returns. The cost of sending the item back remains your own responsibility.

Refunds

Once we have received the returned product in good condition, we will refund the purchase amount within 14 days to the payment method used for the order.

Exceptions

Hygiene products, custom-made products and items that cannot be returned for health reasons are excluded from returns. Where this applies, it will be clearly stated on the product page.

Sending your return

Pack the product carefully, preferably in its original packaging, and include the return form.
Attach the return label to the parcel where it is clearly visible.
Drop the parcel off at a post office or parcel point.
Returns must always be sent with a tracking number. The customer is responsible for the shipment.
Once the parcel has arrived at our warehouse, we will arrange an exchange or refund.